1. Scope and object of the general conditions of the store
These General Conditions are intended, with the order form, and the other elements referred to therein, to regulate the terms and conditions governing the provision of the Gustavo Lippi Online Store Service (“Service” or “Store”) by Gustavo Lippi, headquartered in [MORADA], under the unique registration and identification number of legal person No. [INDICAR], with the registered capital of € [INDICAR], hereinafter referred to as “Gustavo Lippi”.
The Service consists of providing, through the INDICAR address for access to the Online Store, which, in addition to providing information regarding a set of products and / or services, allows the User to electronically order the products disclosed therein, under the terms and conditions. described herein.
Ordering products must be made by Users 18 years of age or older (individuals under the age of 18 years old must be authorized by their representatives). The elements and information transmitted by the User will enjoy full legal effects, acknowledging the User electronic purchases, and can not claim the lack of signature for breach of obligations assumed.
2. Product Information and Contents
Gustavo Lippi will do its best to ensure that the information presented does not contain typographical errors and will be quickly corrected whenever they occur. If you purchase a product that has different characteristics than those shown online, you have the right to terminate the purchase agreement in accordance with applicable law (right of withdrawal – see paragraph 9).
Gustavo Lippi will endeavor to ship all ordered products, but it is possible that in certain cases and due to causes that are difficult for Gustavo Lippi to control, such as human errors or incidents in computer systems, it may not be possible to make any of the ordered products available. by the User. If any product is not available after you have placed your order, you will be notified by email or telephone. At this time you will be presented with the possibility of canceling the order with its refund if you have already made the payment.
All pricing, product, specification, promotional action and service information may be changed at any time by Gustavo Lippi.
3.1. All products and services sold on Gustavo Lippi Online Store are in accordance with Portuguese Law.
3.2. The Store has the appropriate levels of security, however Gustavo Lippi will not be responsible for any damages suffered by the User and / or third parties due to delays, interruptions, errors and suspensions of communications that originate from factors outside his / her own. control, in particular, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connecting software or any computer viruses or files deriving from the file service infected or containing viruses or other properties that may affect your equipment. If for any reason of error of access to the website of the Online store Gustavo Lippi is unable to provide service, Gustavo Lippi will not be liable for any losses.
3.3. Data and information queries made within the scope of this service are presumed to be made by the user, declining Gustavo Lippi any liability arising from the misuse or fraudulent use of the information obtained.
3.4. Gustavo Lippi shall not be liable for any loss or damage caused by abusive use of the service which is not directly attributable to him or her in the name of intent or serious guilt.
3.5. Gustavo Lippi is not liable for any loss or damage arising from the failure to comply with or defective fulfillment of the service when it is not directly or indirectly attributable to him or her by reason of intent or serious guilt, not liable in particular for (i) errors, omissions or other inaccuracies relating to information made available through the service; (ii) Damage caused by the fault of the user or third parties, including violations of intellectual property, (iii) Failure to comply or defective compliance resulting from the fulfilment of judicial decisions or administrative authorities or (iv) Due to non-compliance or defective compliance resulting from the occurrence of force majeure situations, i.e. situations of extraordinary or unpredictable nature, external to Gustavo Lippi and that they cannot be controlled, such as fires, Energy cuts, explosions, wars, riots, civil insurrections, governmental decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by Gustavo Lippi that prevent or impair the fulfillment of obligations assumed.
3.6. Gustavo Lippi does not guarantee that:
- The service is provided uninterrupted, is safe, error-free or works in an endless manner;
- The quality of any product, service, information or any other material purchased or obtained through the service fills any expectation of the user in relation to it;
- Any material obtained in any way through the use of the service is used at the user’s own risk and is solely responsible for any damage caused to your computer system and equipment or any loss of data that results of this operation.
- No advice or information, whether oral or written, obtained by the user from or through the service will create any warranty that is not expressed in these general conditions.
3.7. You agree that Gustavo Lippi cannot in any way be liable for any damage, including, but not limited to, damages for loss of profits, data, content, or any other losses (even if you have previously been advised by the The possibility of the occurrence of such damages) resulting from:
- The use or impossibility of use of the service;
- The difficulty of obtaining any substitute for goods/services;
- Unauthorized access to or modification of personal data bases.
4. Consumer obligations
4.1. The user undertakes to:
- Provide correct personal data and addresses;
- Not using false identities;
- Respect the limits of orders imposed.
4.2. If any of the data is incorrect or insufficient, and for this reason there is a delay or impossibility in the processing of the order, or eventual non-delivery, the responsibility is of the user, and Gustavo Lippi declines any responsibility . In the event that the consumer violates any of these obligations, Gustavo Lippi reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services available at the same time by Gustavo Lippi at the same User And not allow the user’s future access to any or all services provided by Gustavo Lippi.
4.3. The use of products and services purchased for commercial purposes is expressly prohibited, in particular for the purpose of resale of goods.
5. Privacy and personal Data protection
5.1. Gustavo Lippi guarantees the confidentiality of all data provided by users.
5.2. The personal data identified in the order form as mandatory supply are indispensable to the provision of the service by Gustavo Lippi. The omission or inaccuracies of the data provided by the user are solely and entirely responsible and may give rise to the refusal to provide the service by Gustavo Lippi.
5.3. The user’s personal data will be processed and stored informatically and are intended to be used by Gustavo Lippi in the context of the contractual and/or commercial relationship with the user and, in case of authorisation by the user, for the marketing of INDICATE CASE BY CASE AND ACCORDING TO THE COMPANY’S OBJECTIVE IN CONCRETE
5.4. Under applicable law, the user is guaranteed, without additional charge, the right to access, rectification and update his/her personal data, directly or upon request in writing, as well as the right to oppose the use thereof for The purposes referred to in the preceding paragraph and shall contact the entity responsible for the processing of personal data: [COMPANY NAME].
5.5. The Internet is an open network, so the personal data of the user, other personal information and all content hosted in the service may circulate on the network without security conditions, even running the risk of being accessible and used by third parties Not authorised for this purpose, and Gustavo Lippi may not be liable for such access and/or use.
6. Cancelling orders
6.1. At the request of the user:
You may cancel your order by requesting it from Gustavo Lippi through the telephone number or email referring to the order number, which will be accepted as long as it has not yet been processed. After processing, Gustavo Lippi will try to make the delivery of the same, but the user has the option not to accept it.
For the purpose of cancellation the user must indicate the following data to Gustavo Lippi:
- Order number
- The NIF with which you made the order and the delivery address
6.2. By decision of Gustavo Lippi
Gustavo Lippi reserves the right not to process orders when verifying any inconsistency in the personal data presented or observing misconduct on the part of the purchaser. Gustavo Lippi reserves the right not to process any order or refund in the event of errors in the values and/or characteristics of the products, when they arise from technical problems or errors unrelated to Gustavo Lippi.
7. Return (right of resolution)
7.1. The user, in the case of being a consumer, may exercise the right of resolution without any compensation being required within 14 (fourteen) days from the day on which the consumer acquires the physical possession of the asset.
To exercise this right, you may use the draft below, and you must indicate all of your identification data, the subscribed service you wish to resolve and the subscription date. The communication shall be made by letter, by means of the return of the acquired goods, or by another appropriate and susceptible means of proof within the period defined above.
The consumer shall within 14 (fourteen) days from the date of the notice of the resolution return the goods to Gustavo Lippi in the proper conditions of use.
Draft for free resolution form (you must only complete and return this form if you want to resolve the contract)
-To [Enter here the name, geographical address and, where appropriate, the fax number and the email address of the trader]:
-Hereby we communicate (*) that we resolve/solve (*) of my/Our (*) contract of purchase and sale relating to the following good/for the provision of the following service (*) — Requested in (*)/received in (*) —
Name of the consumer (s) — Consumer’s address (s) — Signature of the consumer (s) (only if this form is notified on paper). (*) Scratch what doesn’t matter.
The packaging must be returned complete, as was delivered and accompanied by all documentation received, namely the following documents: Sales invoice and document proving receipt of the product. The packaging and the documents indicated shall be sent free of charge to the following address:
If you opt for other forms of return, your shipping costs will be your responsibility.
7.2. Upon receipt of the return at Gustavo Lippi will be returned to the user the amount corresponding to the amount paid for the order (Sales invoice amount). If you have used a promotional discount code, this amount will not be refunded, that is, the refund will be only for the amount actually paid.
7.3. The method of reimbursement of the amount to be returned depends on the payment method used in the respective order. In the case of payments by credit card and PayPal, they are credited to their accounts. In the remaining cases, when information from the NIB is provided, the reimbursement is made to the indicated bank account. Otherwise, the refund is made by cheque to the billing address. Reimbursement is made up to 14 days after receipt of the free will to resolve and receipt of the return of the goods.
7.4. In the absence of any of the components of the article sold or, if any of them are not in excellent condition, there will be no refund of the price or postage, the product being resubmitted to the initial shipping address.
8. Manufacturing defect
8.1. In the event of a “manufacturing defect”, that is, when equipment faults are detected which, in principle, do not fall within the scope of the respective warranty, the user must return the equipment, together with a copy of the invoice and the form “Request for Exchange /Return of the equipment “completed, within a maximum of 30 consecutive days from the date of the invoice, to the following address:
If you opt for other forms of return, your shipping costs will be your responsibility.
8.2. In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) containing all the components that constitute it, in an excellent state of preservation.
8.3. In the absence of any of the aforementioned elements, or if any of the components are not in an excellent state of preservation, there will be no exchange, the product being re-sent back to the user.
9.1. All equipment available in the store is duly certified by the relevant international entities.
9.2. The equipment and accessories have a warranty period defined by the manufacturer, which in legal terms is at least 2 (two) years. This period is considered from the date of the invoice of the equipment and can only be exercised upon presentation of the certificate of Guarantee and/or proof of purchase (invoice) duly completed.
9.3. Equipment which has exceeded the period defined by the manufacturer or has defects caused by abnormal wear, improper installation, weathering, electrical discharges, negligence or Accidents, poor handling, moisture/liquids infiltration, use of non-original accessories and technical interventions by unauthorized personnel.
9.4. If the equipment is damaged, and if it is covered by the warranty, the user may address the same, and his/her proof of purchase and/or warranty, to a technical service center of the brand.
9.5. The accessories covered by the warranty, which are broken, must be sent, with their proof of purchase and/or guarantee, to the following address:
If you opt for other forms of return, your shipping costs will be your responsibility. The user must always request the CTT coupon that proves the shipment of the order.
9.6. If the equipment is damaged and this malfunction is not covered by the warranty, the user may address it, and its proof of purchase, to a technical service center of the brand.
10. Intellectual Property
10.1 The Store is a registered site and the Service provided by the site itself is the responsibility of Gustavo Lippi.
10.2 You acknowledge that the Service contains confidential information and is protected by copyright and connections, industrial property and other applicable requirements.
10.3 You acknowledge that any content that is advertising, featured, promoted or mentioned by any sponsor or advertiser is protected by copyright, copyright, industrial property laws and other property protection rights, and any use of such content may only occur under the express permission of the copyright holders.
10.4 The User undertakes to respect the intimate copyrights and those referred to in the previous paragraph, namely the abstention of dangerous acts that may violate a law or the copyrights, such as reproduction, commercialization, transmission or application available to the user. public disclosure of such content or other unauthorized effects on the same content.
11. Service Security Conditions
11.1. The User undertakes to comply with all applicable legal provisions, namely, not to practice or encourage the practice of illicit or offensive acts of good morals, such as the indiscriminate sending of spamming in violation of the provisions of the law. applicable to the processing of personal data and advertising communications through automatic calling devices, and must also comply with the rules of use of the Service, otherwise Gustavo Lippi suspends or disables the Service under the terms of paragraph 14.
11.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network that may be used by several users and, as such, subject to computer overloads, and therefore Gustavo Lippi does not guarantee the provision of the Service without interruption, loss of information. or delays.
11.3. Gustavo Lippi also does not guarantee the provision of the Service in situations of unpredictable overload of the systems in which it is supported or force majeure (situations of extraordinary or unpredictable nature, outside of Gustavo Lippi and which cannot be controlled by it).
11.4. In the event of interruption of the provision of the Service due to unforeseen overload of the systems on which it is supported, Gustavo Lippi undertakes to regularize its operation as soon as possible.
12. Suspension and deactivation of the Store Service
12.1. Regardless of any prior or subsequent communication, Gustavo Lippi may at any time, and in its sole discretion, discontinue making the Service and or part of the Service available to one or all Users.
12.2. Gustavo Lippi also reserves the right to immediately suspend or terminate access to the Service in the following cases:
- When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;
- When Gustavo Lippi ceases access to the Lodge, upon prior notice of 15 days prior to the date of termination.
12.3. The suspension or termination of the Service by Gustavo Lippi, pursuant to the preceding paragraphs, does not affect the right of the User or any third party to any compensation or other compensation, and Gustavo Lippi cannot be held responsible or otherwise liable for any consequence resulting from the suspension, cancellation, cancellation of the Service.
12.4. In the situations described above, Gustavo Lippi will inform the User, in advance, so that he / she may, wanting to, safeguard the contents of his / her order viewing area within 3 (three) business days from the sending of the email or availability of information on the main page of the Service.
13.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User relating to the Service, including any changes to these General Conditions, may be made to the User’s email address by SMS or telephone contact.
13.2. The user agrees to receive any and all communication and/or notification related to the Online store, to the address, contact telephone number and or email address (“e-mail”) indicated in the order process.
At any time, you may request the non-receipt of these communications and/or notices through the contact form or through the option of the “Do not receive the Newsletter” option entered in each Newsletter.
14. Technical settings
14.1. Without prejudice to the following paragraph, Gustavo Lippi may amend the service and/or the technical conditions for providing it, as well as its rules of use, and shall disclose to the user such changes with a minimum advance of 15 ( Fifteen) days.
14.2. The version at each time in force of these general conditions and their annexes is available on the website [INDICATE COMPANY ADDRESS]
15.1. Whenever Gustavo Lippi understands necessary or convenient to optimize the browsing experience and/or improve connectivity conditions, it can remotely reformulate network settings.
15.2. Without prejudice to the following paragraphs, and aware of the innovative nature of the service and the technological evolutions to which it may be subject, Gustavo Lippi may change the technical settings of the same whenever it is convenient to adapt it to Possible technological developments.
15.3. Gustavo Lippi does not guarantee the user any upgrades or improvements to the service.
15.4. Some upgrades or new features of the service may be available only against the user’s payment and/or subscription to the specific conditions of use.
16.1. The user may submit any contractual disputes, arbitration and mediation mechanisms that are or will be legally constituted, and complain to Gustavo Lippi of acts and omissions that violate the legal provisions applicable to Acquisition of goods.
16.2. The complaint shall be lodged within a maximum of thirty (30) days, counted from the knowledge of the facts by the user, being registered in the information systems of Gustavo Lippi who shall decide the complaint and notify the person concerned within Maximum of 30 (thirty) days from the date of receipt.
17. Applicable Law
The contract is governed by Portuguese law.